Shipping policy

This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from Fox Tree Creations. By placing an order with us, you agree to be bound by the terms outlined in this policy.

1. Shipping Regions

Fox Tree Creations ships to addresses within the United States and to select international destinations. International shipping availability may vary by destination based on carrier service, local regulations, and reliability. If we are unable to ship to your country, you will be notified at checkout or shortly after placing your order, and a full refund will be issued.

2. Shipping Methods & Delivery Times

Domestic (United States)

Method	Estimated Delivery
Economy Shipping	5–8 business days after shipment
Standard Shipping	3–4 business days after shipment

International

Method	Estimated Delivery
International Standard	10–21 business days after shipment (varies by destination)

Please Note:

· These delivery times are estimates and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, customs processing, and peak shipping seasons.

· Delivery times are calculated from the date of shipment, not the date of order placement.

· "Business days" refer to Monday through Friday, excluding holidays.

· International shipments may experience additional delays due to customs clearance procedures in the destination country.

3. Order Processing Time

We strive to process and ship orders as quickly as possible. Our typical order processing time is 5–7 business days. Processing time includes verifying your order, preparing your items, and packaging them for shipment.

4. Shipping Costs

Shipping costs are calculated based on the following factors:

· Shipping method selected

· Weight and dimensions of the package

· Destination address (domestic or international)

Shipping costs will be displayed at checkout before you finalize your order.

5. Customs, Duties & Import Taxes (International Orders)

International orders may be subject to customs duties, import taxes, tariffs, and/or processing fees imposed by the destination country. These charges are not included in the item price or shipping cost displayed at checkout.

· The buyer is solely responsible for any and all customs fees, duties, taxes, or other charges levied by the destination country.

· Fox Tree Creations has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for information before placing your order.

· If a package is refused or abandoned at customs due to unpaid fees, the customer will not be refunded for the order or shipping costs.

· We are required by law to declare the full value of the shipment on customs forms and cannot mark items as "gifts" or understate the value.

6. Shipping Restrictions

Due to safety regulations and carrier restrictions, we are unable to ship certain items considered hazardous materials to all locations.

· Hazardous Materials: This may include, but is not limited to, items containing flammable liquids, compressed gases, corrosive substances, or other materials deemed hazardous by shipping carriers and regulatory agencies.

· Specific Product Restrictions: If a product is subject to shipping restrictions, this will be clearly indicated on the product page.

· Order Cancellation: Fox Tree Creations reserves the right to cancel orders containing hazardous materials that cannot be shipped to the specified destination. In such cases, a full refund will be issued.

7. Shipping Address

It is the customer's responsibility to provide a complete and accurate shipping address at the time of order.

Fox Tree Creations is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipping the order.

8. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.

Please note: Tracking availability for international orders may vary by destination. Some countries may not support door-to-door tracking once the package enters the local postal system.

9. Lost or Damaged Shipments

· Lost Shipments: If your order is lost in transit, please contact us at info@foxtreecreations.com after a reasonable period has passed based on the estimated delivery timeframe. We will work with the carrier to investigate the issue and attempt to locate your package.

· Damaged Shipments: If your order arrives damaged, please contact us at info@foxtreecreations.com within 7 days of receiving the package. Please retain all original packaging and take photos of the damaged items and packaging. We will work with you to resolve the issue, which may include a replacement or refund.

10. Undeliverable Packages

If a package is deemed undeliverable by the carrier due to reasons such as an incorrect address, refusal of delivery, or multiple failed delivery attempts, it will be returned to us. In such cases, the customer will be responsible for the cost of reshipping the order. If the customer prefers a refund, the original shipping cost will not be refunded.

11. Changes to Shipping Policy

Fox Tree Creations reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this Shipping Policy periodically for any updates.