Fox Tree Creations Common Questions & Expert Answers
Products & Custom Orders
Can I customize my order?
Yes! Most of our products offer customization options such as names, messages, and graphics. You can personalize directly on the product page or contact us for special requests.
Do you offer bulk or corporate orders?
Absolutely. We provide bulk discounts for corporate gifting, weddings, or special events. Contact us for a quote.
What types of leather do you use?
We use high-quality, full-grain and top-grain leather sourced from trusted tanneries, known for durability and beautiful aging.
Are your tumblers double insulated?
Yes, all our tumblers are double insulated to keep your cold drinks cold, and hot drinks hot for hours.
Ordering & Payment
How do I place an order?
Choose your product, fill in any personalization fields, and proceed to checkout—easy and secure.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and other secure options listed at checkout.
Can I change my order after it's placed?
We can make changes before production starts. Contact us ASAP if you need to adjust anything.
Shipping & Returns
How long does it take to receive my order?
Our typical turnaround is 5–7 business days for handmade production, plus shipping time. Bulk or custom orders may take longer.
Do you offer international shipping?
We currently ship within the U.S., but feel free to reach out for international inquiries.
What’s your return policy?
If there's a defect or issue with your item, contact us within 30 days for a replacement or refund. Please note, personalized items are non-returnable unless we made an error. You can get more information here.
Care & Maintenance
How do I care for leather goods?
Use a soft cloth to wipe clean and apply leather balm periodically. Store away from moisture and direct sunlight.
How do I care for laser engraved tumblers?
We recommend that you hand wash laser engraved tumblers to ensure the engraving lasts a lifetime.
Will the engraving fade?
Nope! Laser engraving is permanent and designed to last a lifetime with normal use.
How do I care for cutting boards?
We recommend using the back side of the cutting board that isn't engraved. This will ensure the engraving doesn't get scratched, and food particles won't get stuck in the grooves. You should hand wash and let dry. Periodically coat with food grade mineral oil to help protect the wood.
